Return and Exchange
If you receive a damaged item or one with a manufacturing defect, please follow these steps to ensure a smooth process:
-
Contact us within 24 hours of receiving your order at:
📧 info@lambent.ae
Requests submitted after 24 hours from delivery will not be eligible for return or exchange. -
Your email should include the following:
- Invoice number
- Product name and description
- Clear explanation of the issue
- A photo clearly showing the damage or defect
-
Request Review:
Our customer service team will review your request. If approved, we will email you return instructions.
Returns without prior approval via email will not be accepted. -
Return Shipping Costs:
LAMBENT will cover return or exchange shipping costs only in cases of manufacturing defects or damage. -
Refunds:
Refunds will be processed to the original payment method once the item has been received and inspected at our warehouse. -
Failed Delivery Due to Customer Error:
If the delivery fails due to incorrect contact details, an invalid address, customer absence, or failure to comply with local regulations, the shipment will be returned to LAMBENT at the customer’s expense. All related shipping and customs fees will be deducted from the refund. -
International Orders:
- Some countries may apply customs duties upon delivery. These charges are the responsibility of the customer.
- If the value of the order is less than the total cost of shipping and customs fees, the item will not be eligible for exchange.